Refund policy

1. Our Commitment At Pure Life Herbs, we are committed to providing you with high-quality herbal supplements. We want you to be completely satisfied with your purchase. However, to ensure fairness and safety for all our customers, we have a strict return policy.

2. 7-Day Return Window You may request a return or exchange within 7 days of receiving your order. After 7 days, unfortunately, we cannot offer you a refund or exchange.

3. Eligibility for Return (Important) To be eligible for a return, your item must meet the following conditions:

Unopened & Sealed: The product must be unused, strictly in the same condition that you received it, and in its original packaging with the safety seal intact.

Health & Safety: Due to the nature of herbal dietary supplements, we cannot accept returns for opened or used bottles for health and safety reasons.

4. Mandatory Unboxing Video (For Damaged/Missing Items) To protect both our customers and our business, we require a short unboxing video as proof for any claims regarding damaged, leaking, or missing items.

Instruction: Please record a video while opening the flyer/box for the first time.

No Video, No Claim: If you receive a damaged product but do not have an unboxing video, we reserve the right to decline the refund or exchange request.

5. Refund Process To initiate a return, please contact us via WhatsApp or Email with your Order ID and the Unboxing Video (if applicable).

Contact: 03117686862 | purelifeherbs2050@gmail.com

Processing Time: Once your return is received and inspected, we will notify you. If approved, your refund will be processed within 5-7 business days via Bank Transfer, EasyPaisa, or JazzCash.

6. Shipping Costs

Our Fault: If the return is due to our error (wrong item sent, damaged product), we will bear the return shipping cost.

Change of Mind: If you are returning an item due to a change of mind (and the item is unopened), you will be responsible for paying the return shipping costs. Shipping charges are non-refundable.